Since 1988, we at Top Carpets and Floors have aimed to go above and beyond the needs of our esteemed customers. We know that when it comes to floor solutions, customers often rely upon their supplier to help them make informed decisions that make for a superb investment. For this very reason, we strive at all times to provide customers with not only a range of superb, industry-leading products but professional services that reflect our integrity and commitment to excellence. When it comes to our products and experienced team, we are more than just empty promises – we offer each domestic flooring installation customer a R1 million “Peace of Mind” Guarantee. This not only reassures customers that they can rely on us for exceptional quality, but that partnering with us is always a phenomenal investment in their home.
Here at Top Carpets and Floors, we choose our products carefully to ensure that they meet the strictest industry standards in terms of quality. Our members, from salespeople to floor fitters, will only approve products for your flooring installation of top-tier quality, and undertake a pledge to conform to all installation procedures set in place by the product manufacture and the Top Carpets and Floors Group.
Customers who find themselves dissatisfied with the performance of any of our members are entitled to impartial adjudication of the matter, and we at Top Carpets and Floors reserve the right to include industry experts in the matter to help come to a conclusion. Should the customer’s dissatisfaction have merit, the Top Carpets and Floors Head Office guarantees to rectify or replace the flooring installation product (which must be an approved Top Carpets & Floors product) to the value of up to R1 million (subject to terms and conditions). This “Peace of Mind” guarantee applies to domestic flooring installations, which excludes commercial installations. Claims registered after one month must accompany proof of correct maintenance measures that were implemented.
As for our flooring installation guarantees, we are home to various products from a diverse set of other manufacturers and suppliers. These product ranges come with their own guarantees and warranties which are covered by our suppliers and manufacturers. After familiarising yourself with the product maintenance requirements, feel free to talk to any of our members about the guarantee or warranty on your specific product.
Believe it or not, five steps are all it takes to find the flooring installation that suits you best. Our team is also with you every step of the way, ensuring that you are heard and that you receive an end-product with which you are satisfied. We are not only here to answer all your questions and help you make an informed choice, but we will assist you with advice on the maintenance and upkeep of your product once it has been installed. Want to begin your journey? Your five, easy steps to finding your dream floor include:
Want to find out more about what our process entails and how to get the ball rolling? Fill in our online form 👉 here and we will get back to you.